How It Works

Tote or Bulk

Same great product... 2 ways to get it!

Pick-Up or Delivery

Order online... Pick-up your product or have us deliver it.

We are OPEN for pick-ups during our posted hours. 

For Bulk Pick-ups - order and pay at Sales Window. 

For tote Pick-ups, please call ahead or order at Sales Window.  Wait time varies depending on how busy the yard is. Please note that we will no longer refill competitor tote bags, and if you wish to refill a used BMD or Garden Tote bag we will apply the $10 credit to the order and provide a new bag for the new order. This is due to straps on old bags breaking while filling or transporting the used bags. 

For Deliveries: We require 24 hours notice to make any changes to already scheduled orders.

Maximum Loads Per Product Type

Pre-ordered totes will be ready for pick-up the following day, or a future day of your choice.  A half-ton truck can usually hold a 1/2-cubic yd of rock, 1 cubic yd of soil, or 1-2 cubic yds of mulch. Approximate weights are listed below.

How much does delivery cost?

Delivery costs vary depending on the method of delivery, volume and/or area.

• Bulk deliveries are charged a flat rate based on volume; per load maximums are 22 yds mulch, 12 yds soil, 10 yds rock.
• Alternatively, tote/pallet delivery charges apply to EACH tote or pallet. Delivery of each additional tote/pallet is $39.99+GST.
• We can also do split load (2 products) for bulk deliveries. Please contact our office for this type of delivery. There are restrictions to volume and weight for this type of delivery.  Additional charge applies. 
• Delivery costs are determined upon checkout when ordering online or contact our office if you have any questions.

When will my delivery arrive?

Delivery arrival dates will be determined based on availability and weather.

• After placing your order, our dispatchers will notify you via email of your predicted delivery date within 48 hours. If you have not heard from us within two business days, please check your junk mail folder for our reply, or contact our office to confirm receipt of order.
• Deliveries are typically made between 8 a.m. and 6 p.m. Monday to Friday, and Saturdays and/or Sundays from 8 a.m. to 5 p.m.
• If you require a specific date and time, please inform us in the comments section of your order. We will do our best to accommodate your requests but cannot gaurantee it as we are experiencing a high volume of deliveries this time of year.
• Unfortunately, we cannot indicate specific drop times as there are many factors at play in travel times. However, if you are not home, you can mark your drop spot with an “X” with chalk or tape for the drivers. If you have indicated on your order specific drop instructions, the drivers have a copy of that. Please ensure the driver is able to access your specified delivery location or add an additional location as a backup. 
• If your order only consists of an "accessory" your delivery will be scheduled for when we are in the area. 

Do I need to be home when it arrives?

We do not require you to be present at the time of delivery.

• If you would like to be home when the product arrives, please inform us in the comments section of your order.
• If you choose not to be home during the delivery, please clearly specify drop instructions and mark the location with an X. Please note: if you say "the left side of the driveway", that means the left side as we are looking at it from the road.
• Please see Refund Policy for more details.

How is a tote delivered vs. a bulk delivery?

A tote is delivered using a crane truck or Forklift. WATCH VIDEO.  Please indicate which type of delivery you would prefer?  Additional charge of $29.99 for crane truck delivery may apply.

• Materials are delivered loose using a dump truck for bulk deliveries.
• For safety reasons, there are some limitations to where deliveries can be placed.

Where can a tote be placed?

Your tote can be placed on your driveway, parking pads, back alleys, and on the edge of your property as long as there is access from the roadway.

• With an X or sign, mark where you would like the tote placed. Please note, if you say "the left side of the driveway", that means the left side as we are looking at it from the road.
• We cannot deliver into garages or over every type of fence. Our drivers will assess safety and viability on-site and have the final say.  If you require a tote delivery over a fence, you must indicate this in your order so that we can send on a crane truck.   A separtate delivery charge may apply if not indicated.  
• Please see Delivery Policy for more details.
• We cannot dump or crane near overhead power lines. 

Crane Delivery – If you have indicated a crane delivery, please note the following: 

•          We need access to park beside the fence or barrier we are going over. 
•          The crane can extend and drop up to 10 ft on the other side of the fence.
•          There can be no overhead power lines or obstructions (ie: Tree Branches). 
•          If the driver cannot perform the crane delivery due to these limitations, the totes will be dropped in an alternate location and the crane charge only refunded.  No refunds on the Bag(s) or Delivery.  

Where can loose product be dumped?

We can place a product on your driveway, parking pad, back alley or roadway.

• With an X or sign, mark where you would like the product placed. Please note, if you say "the left side of the driveway", that means the left side as we are looking at it from the road.
• We are unable to go through gates narrower than 9 feet.
• Back alley deliveries can be limitied due to the proximity of overhead power lines.
• Due to the truck's weight and material, full tandem loads of soil and rock may be limited to roadside dumps.
• We suggest not having the product dumped on exposed aggregate.
• Please see Delivery Policy for more details.

Where can a yard waste tote or bin be placed for pick-up?

Please place the tote or bin in the location where we dropped it off or within 15 feet of where a crane can access it from the road.

• At the end of a driveway or in the back alley is best.
• We cannot crane a waste tote over fences or into a garage.

Tote Returns

If you have empty totes for the drivers to pick up, please make sure they are visible.

What do I do with the empty tote(s)?  We only accept Bark Mulch Depot used totes (not competitors), and only if they are re-usable. Damaged totes or totes that contained Road Salt or Pickle Mix will be discarded in the general trash as they cannot be re-used due to cross contamination of the salt.

There are 3 options…

1) You can DROP it OFF at Bark Mulch Depot - Landscape Supply Centre at 65 Commercial Drive in Springbank (East of Calaway Park - off Highway #1 West). We are offering a $10 credit per re-usable tote towards your next purchase (not a cash-back). If you do not wish to order anything further at that time, we will keep your credit in our system until the time of purchase.  

2) Keep THE TOTE and when you place another online order for product delivery, apply the credit on the website order form and the driver will pick it up when dropping off your order.

3) You can KEEP the tote or discard it in general trash.