Delivery Policy

January 1st 2024

We always strive to deliver your product in a safe and friendly manner, and make every attempt to place the product where you need it. There are, however, restrictions on where your product can be placed. Please know your city/town/municipal bylaws before ordering. When your product is placed it is your responsibility.  

If you cannot be home for your delivery, a clear marking (with an X or ie: "Drop Product Here" sign) is required to avoid any confusion.  We are not responsible to move the product to a new location at any point if an X or marking has not been provided.  Extra fees apply to return and reposition totes if mark is not provided. 

When ordering product from us, you acknowledge that the delivery activity involves risks and potential dangers to personal safety and property. This includes, but is not limited to: damage to driveways, pathways or sidewalks; tire or other marks on driveway or sidewalk surfaces; potential collapse or sinking of driveways, turf or dirt areas.  

A tote bag delivery will take place anytime from 8:00am to 6:00pm (no specific times given) and will be done by forklift, unless a crane was specified. Please clearly mark you drop location with an “X”.  If you have indicated other specific drop instructions, the drivers have a copy of that and will contact you. Please ensure the driver can access your specified delivery location or add an additional location as a backup. If the driver is unable to drop due to obstructions, a second delivery charge will apply.

Crane Delivery – If you have indicated a crane delivery, please note the following: 

•          We need access to park beside the fence or barrier we are going over. 
•          The crane can extend and drop up to 10 ft on the other side of the fence.
•          There can be no overhead power lines or obstructions (ie: Tree Branches). 
•          If the driver cannot perform the crane delivery due to these limitations, the totes will be dropped in an alternate location.  No refunds on the Bag(s) or Delivery.  

Changes/Cancellations

•          Any changes or cancellations need to be placed by 5pm the day before your scheduled delivery.  Cancellations made after 5pm the day before delivery will be charged the delivery fee.

You also acknowledge that all persons and pets will stay clear of the delivery vehicle (20ft minimum) and product until delivery is complete.

We encourage you to seek expert advice as to whether the delivery activities may cause property damage or future personal injury on your site. If the delivery is not on your site, and you are not the property owner, please obtain written consent of the owner of the property and/or the city/town/municipality prior to giving any instructions to our operators to conduct the delivery activities.

By ordering our product, you acknowledge and consent to the limitations listed above and indemnify and hold harmless all owners/directors, employees and subcontractors of Ganco Enterprises Inc. O/A Bark Mulch Depot